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Device Configuration

This section includes instructions for configuring different devices so they can run the assessment successfully. For each operating system, the device configuration process is completed in two steps: the installation of the Safe Exam Browser or Kiosk software and the configuration of that software.

Please note: The security features of these technologies are implemented at the school-board level.

Which platforms are supported?

The EQAO assessment platform can be used on a variety of devices. Please consult the table below for more information.

Please note: Different operating systems and devices will require different browser locking software to run the assessment and will require different installation processes. Please refer to the device configuration instructions to see the process for the different operating systems and devices.

Operating SystemSupported Browser List
Windows
(Microsoft)

Google Chromeupdated version
 
Mozilla Firefox – updated version

Microsoft Edgeupdated version

Mac OSX 10.13.6
High Sierra or higher
(Apple, MacBook) 

Safari – updated version

Google Chrome – updated version

Mozilla Firefox – updated version

Mac iOS
(Apple, iPad)  
Safari – updated version
Android
(tablet)
 Google Chrome – updated version 
Google Chrome
(Chromebook) 
Google Chromeupdated version

Please note: The minimum recommended screen resolution for the devices to run the assessments is 768 x 1024. This allows any device the size of an iPad Mini or larger to be used.

Safe Exam Browser Installation Instructions—Apple macOS

The live assessment can be accessed only through the Safe Exam Browser (SEB) using a valid configuration file. The SEB is a specialized web browser that restricts students’ access to external tools and resources while they are taking the assessment. The SEB-configuration file regulates access to system functions, other applications and other settings while also pointing the SEB to the assessment and performing a special “handshake” to validate security.

The SEB software can be downloaded for Mac and iPad through the following link: https://eqao.vretta.com/seb/SafeExamBrowser-v2.2.2.dmg

Installing the SEB on macOS

1. Navigate to the About This Mac menu in your system menu bar to see whether the device is compatible with the SEB.

2. You will see a window listing the version of your operating system. The operating system must be higher than 10.13.6 to run the SEB for the assessment. In most cases, it is possible to upgrade the operating system at no cost, but it can take more than an hour.

3. Download the Safe Exam Browser Installer from the SEB website at https://eqao.vretta.com/seb/SafeExamBrowser-v2.2.2.dmg.

Please note: The assessment is compatible up to version 2.2.2 of the SEB.

4. Double-click the .DMG file found in the downloads folder.

5. Drag the Safe Exam Browser icon and drop it on the Applications folder icon to the right. You will be asked for an administrator username and password for the computer.

6. You can verify the installation by opening Safe Exam Browser (via Spotlight). The SEB should open in a full screen with a message stating that it needs settings or a link to continue. This indicates that the installation of the program is complete. 

Please see the section “Loading the SEB-Configuration File” below.

Loading the SEB-Configuration File

In order to access the assessment, the system needs to be opened through the Safe Exam Browser using an SEB-configuration file. This file opens to a login screen that then opens directly to the assessment.

Please note: The SEB-configuration file can be downloaded directly from the Technical Readiness Checklist in your account. If you do not have the SEB-configuration file, please contact your school board representative. The SEB file also needs a password to open. This password can also be downloaded directly from the Technical Readiness Checklist.

When setting up computers for the assessment, ensure all computers have the SEB opened before students begin. Please note that the software should not be opened directly. The SEB-configuration file in the downloads folder must be double-clicked.

Safe Exam Browser Installation InstructionsiPads

The live assessment can be accessed only through the Safe Exam Browser (SEB) using a valid configuration file. The SEB is a specialized web browser that restricts students’ access to external tools and resources while they are taking the assessment. The SEB configuration file regulates access to system functions, other applications and other settings while also pointing the SEB to the assessment and performing a special “handshake” to validate security.

The following instructions describe the process for downloading and accessing the SEB from iPads:

1. Download the Safe Exam Browser App from the Apple App Store. You can use this link to access the App Store listing.

Please note: If, after you have downloaded the Safe Exam Browser app, you attempt to open it, you will be brought to a configuration page. You do not need to enter anything on this page. To access the test, you will need only to open the SEB-configuration file. See Step 2.

2. Download the SEB-configuration file onto your iPad. From your board IT or school administrator account, you can select the Download SEB Configuration File link and then click Download when presented with the confirmation.

3. Once the file is downloaded, navigate to the Downloads folder on your iPad, find the SEB-configuration file and open the file. 

4. After you have opened the file, you will be asked to enter the SEB password. This password is also accessible from your board IT or school administrator account.

5. Entering the password will bring you to a login page. 

Please note: To exit the SEB, you will need to re-enter the SEB password. To relaunch the SEB, you will need to repeat steps 3 through 5.

Safe Exam Browser Installation Instructions—Windows

The live assessment can be accessed only through the Safe Exam Browser (SEB) using a valid configuration file. The SEB is a specialized web browser that restricts students’ access to external tools and resources while they are taking the assessment. The SEB-configuration file regulates access to system functions, other applications and other settings, while also pointing the SEB to the assessment and performing a special “handshake” to validate security.

The legacy version of the SEB can be downloaded for Windows through the following link: https://eqao.vretta.com/seb/SafeExamBrowserInstaller-v2.4.1.exe

Installing SEB on Windows

1. Download the Safe Exam Browser Installer from the SEB website at https://eqao.vretta.com/seb/SafeExamBrowserInstaller-v2.4.1.exe

Please note: The assessment is compatible with up to version 2.4.1 of the SEB.

2. Once the download is complete, run the SafeExamBrowserInstaller.exe file to initiate the installation.

You will be asked to allow the installation to make changes on your device. You must give this permission to proceed.

3. A window with an installation wizard will open. Click Next to proceed. Select “I accept the terms in the license agreement.” Click Install and then Finish.

4. Click Start, and find Safe Exam Browser to run the program.

5. The following alert may appear: “You have installed Safe Exam Browser (SEB), but it isn’t configured yet.” This indicates that the installation of the program is complete but the program is not yet configured. 

Please see the section “Loading the SEB-Configuration File” below.

Loading the SEB-Configuration File

In order to access the assessment, the system needs to be opened through the Safe Exam Browser using an SEB-configuration file. This file opens to a login screen, which then opens directly to the assessment.

Please note: The SEB-configuration file can be downloaded directly from the Technical Readiness Checklist in your account. If you do not have the SEB-configuration file, please contact your school board representative. The SEB file also needs a password to open. This password can also be downloaded directly from the Technical Readiness Checklist.

When setting up computers for the assessment, ensure all computers have the SEB opened before students begin. Please note that the software should not be opened directly. The SEB-configuration file in the downloads folder must be double-clicked.

Chrome Kiosk Installation Instructions—Chromebook

The Kiosk application can be used on Chromebook devices to restrict a student’s ability to access external resources or tools outside the assessment. Within the Kiosk application, students cannot access the Internet or take pictures or screenshots. Kiosk mode does not affect the student’s ability to interact with the questions or use the assessment tools.

Note: The Kiosk application requires version 87 of Chrome or higher.

Installing the Kiosk App on a Chromebook

1. On the Chromebook, open the Chrome browser.

2. Go to the Chrome Web Store at https://chrome.google.com/webstore/.

3. In the search box near the top-left corner of the screen, enter “Kiosk” and click Apps. A list of apps similar in name will appear. You can also go directly to https://chrome.google.com/webstore/detail/kioåsk/afhcomalholahplbjhnmahkoekoijban.

4. Locate the Kiosk app in the list and click it. Once on the app page, click Add to Chrome.

5. Click Add app in the confirmation screen as shown below:

6. The Kiosk app will be added to your Chromebook and appear on the home screen.

Setting Up the Kiosk App

Please note: Before you can set up Kiosk, you will need the Kiosk Policy Document. This document can be downloaded directly from the Technical Readiness Checklist, which is accessible from your account on the website platform. If you do not have the Kiosk Policy Document, please contact your school board representative.

1. Click Kiosk on the home screen (as displayed in the picture above). The following settings screen will be displayed:

2. Navigate to the bottom of the screen. Click Import Policy and upload the Kiosk Policy Document that you downloaded. 

3. Select the “Clear Cache on Save” box; then click Save & Restart.

4. The Kiosk app will launch in a full screen to the URL in the policy document. You are now ready to begin the assessment.

Exiting the Kiosk App

If you want to change the settings in the Kiosk app or exit the Kiosk app when the assessment is complete, follow these steps: 

Please note: The username and password for Kiosk can be found in the Technical Readiness Checklist. 

1. Press “ctrl + a” simultaneously on the keyboard.

2. Enter the username and the password you received when downloading the Kiosk Policy Document, and click Go.

3. Once you are back in the settings for Kiosk, press “ESC” on the keyboard.

4. The Chromebook shelf will appear at the bottom of the screen. You can right-click the Kiosk icon and select Close.

5. You have now exited the Kiosk app and are finished.

Relaunching the Kiosk App or Removing It

1. To relaunch the Kiosk app and access the assessment login screen, simply select Kiosk on the home screen.

2. To remove the Kiosk app from the Chromebook, click the extensions icon in the home screen, find the Kiosk app and click Remove.

3. If you need to reinstall the Kiosk app, repeat the steps for installation above.

Alternative access to the assessment for students using specific accessibility software

If a student has an assistive-technology accommodation checked off in the “Accommodations and Special Versions” section of the student information page and requires specific accessibility software that is not compatible with the SEB or the Kiosk application, the student will be able to access the assessment directly by logging in through the EQAO login page.

School administrators will need to indicate which students require the specific software (for their assistive-technology accommodations) that is not compatible with the SEB or the Kiosk application. Only these students will be permitted to access the assessment through the EQAO login page. Students not permitted to use this alternative access method will receive an error message if they try to access the assessment in this way; they will only be able to access the assessment through the SEB or the Kiosk application.

Students can access the assessment in this way if they are using the following:

  • Windows
  • Macs, Chromebooks and Android tablets (but not iPads)
  • Chrome, Firefox or Edge
  • the Read&Write for Google Chrome extension
  • the Read&Write downloadable application

The assessment accessed in this way maintains a level of security comparable to that for the assessments run in the Kiosk application.

Students who access the assessment through the EQAO login page will be locked out of the assessment if they perform an action that is not permitted (e.g., navigating away from or minimizing the page they are completing on the assessment). Teachers will receive a notification in their account and can choose to either keep the student locked out or allow the student to return to the assessment if there is a legitimate reason for the student’s action.

The Google Chrome extension bar is fully available when the assessment is accessed through the EQAO login page. This allows the student to use the Read&Write for Google Chrome or Google Translate extensions if the student requires these as part of an accommodation. The Google Chrome extension bar is not available for assessments administered through the SEB or Kiosk application. In addition, Google Chrome extensions are not currently available through the other browser lockdown methods. Students who will be using Google Chromebook devices and require these Google extensions will need to access the assessment through the EQAO login page in order to access these accessibility tools.

Instructions for students using alternative access

1. Start your browser and open the EQAO website: www.eqao.com.

2. Select Login from the top right-hand corner of the web page.

3. From the Login page, select the Login button in the “Students” section.

4. Enter the access code provided by your teacher and your OEN and then click Sign In.

Students will be able to initiate the required browser extension or application following this process, prior to starting the assessment.

System Validations (by Schools)

School administrators will be asked to validate that the lockdown software has been properly installed on the devices.