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Common issues, questions and troubleshooting

This section includes instructions on how to address common issues that may arise during the preparation for or administration of the assessment.

I’ve forgotten my password; how do I reset it?

1. Go to the Sign In page.

2. Enter in the e-mail address you used to create your account and click Forgot Password?

3. Instructions explaining how to reset your password will be sent to the e-mail address you have entered.

Please Note: If you provide an e-mail address that does not have an account for our system associated with it, you will not receive a password reset e-mail. If the e-mail does not arrive in your inbox, please check your junk or spam folder. If you have not created an account yet, you can learn how to do so here.

Can students complete the assessment on a hand-held device?

Although desktop computers and laptops are the recommended devices for taking this assessment, certain hand-held devices can be used.

You can see which devices are supported here.

Is there a text-to-speech reader in the student view of question prompts?

As the e-assessment system is fully AODA compliant, a text-to-speech reader is built into the system for students.

What happens if I can’t see a class that was meant to be included in the original Student Data Collection upload?

The upload through the Student Data Collection system populates your school’s account with student and class information.

If a class that should be in your list does not appear or was not included in the original upload, you can manually add a class and all its information. On the Classes page in the administrator account, click Create New Class.

This will open a pop-up that will allow you to create a class and add all the necessary information. To create the new class, click OK.

Can students have access to headphones during the assessment?

All students who wish to have the questions read to them can use the assessment system’s built-in text reader. It is recommended that students have access to headphones.

What tools will students need during the assessment?

It is recommended that students have access to a pencil, an eraser and paper for rough work during the assessment. A scientific calculator is provided in the e-assessment system for students to use during the assessment. Students can also have access to a regular scientific or graphing calculator, with or without computer algebra systems. Any manipulatives or virtual applications that are not instructional and that students use on a regular basis can also be used during the assessment.

Schools planning to use virtual applications should work with their school board IT representative. The school board must contact eqao-support@vretta.com. If the applications are compatible with the e-assessment system the technical support team will provide information on how students can access them during the assessment.

Updated on October 28, 2021